Return and Refund Policy

Effective Date: 04 September 2026

At Fireweld Industries, we want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, replacements, and refunds are handled for orders placed on www.fireweld.in.

1. Return Window

  • You may request a return within 7 (seven) days from the date of delivery.
  • Return requests made after 7 days from delivery will not be accepted, except in cases of a manufacturing defect covered separately under warranty.

2. Conditions for Return

To be eligible for a return, the Product must meet the following conditions:

  • The Product is unused, undamaged, and in its original condition.
  • The Product is returned in its original packaging, along with all accessories, manuals, warranty cards, and invoice/proof of purchase.
  • The Product is not a customized, made-to-order, or clearance/sale item explicitly marked as non-returnable.
  • The reported issue is not due to misuse, mishandling, unauthorized modification, or normal wear and tear.

3. How to Initiate a Return

  • Contact our support team within 7 days of delivery via phone (+91 8810570334) or email (sales@fireweld.com).
  • Share your order number, invoice, and photos/videos of the Product (and packaging, if damaged) to help us assess the issue quickly.
  • Once your request is reviewed, we will share return instructions and, where applicable, arrange for pickup.

4. Quality Check Process

All returned Products go through a mandatory quality check (QC) at our facility before a refund or replacement is approved:

  • Once we receive the returned Product, our technical team will inspect it to verify the reported issue and confirm the Product’s condition.
  • The QC process typically takes 3–5 business days from the date the Product is received at our facility.
  • If the Product passes QC (i.e., the issue is verified and the Product meets the return conditions above), your refund or replacement will be approved.
  • If the Product fails QC (e.g., signs of misuse, missing parts, or damage not caused by us), the return request may be rejected, and the Product will be shipped back to you at your cost.

5. Refunds

  • Refunds are processed only after the returned Product successfully clears the quality check.
  • Approved refunds will be credited to the original payment method within 7–10 business days after QC approval.
  • Shipping/logistics charges (if originally paid) are non-refundable, unless the return is due to a defect or error on our part.
  • For orders paid via bank transfer or cheque, refunds will be processed to the same bank account used for payment.

6. Replacements

  • If you prefer a replacement instead of a refund and the original Product passes QC, we will dispatch a replacement unit, subject to stock availability.
  • If the same Product is unavailable, we will offer a suitable alternative or process a full refund instead.

7. Non-Returnable Items

  • Products damaged due to misuse, accident, unauthorized repair, or normal wear and tear.
  • Custom-built, made-to-order, or specially configured machines, unless defective.
  • Consumables and accessories that have been used or installed.

8. Cancellations

  • Orders can be cancelled free of charge before they are shipped.
  • Once an order has been shipped, it will be treated under this Return & Refund Policy rather than as a cancellation.

9. Contact for Returns

  • Phone: +91 8810570334
  • Email: sales@fireweld.in
  • Website: www.fireweld.in
  • Registered Address: 932/1096, Maruti Kunj, Bhondsi, Opp. DPS School, Gurgaon, Haryana – 122102

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